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September 4th, 2025 - Bug Fixes
Fixes
Fixed an issue with resending an invite for new users, so that Administrators can now resend the new user invite.
Removed inactive users from the Weekly Training Summary report.
Resolved a UI behaviour that was not allowing drag functionality when creating task lists.
Fixed user experience when auto-saving during authoring of a Training Observation Report's scoring sections.
Resolved feedback report status updates when overriding sign off applied.
Admins will not be allowed to add the same custom user multiple times to a Sign Off Level to prevent duplication.
Fixed it so the Sign Off Flow will not be blocked if the Shift Supervisor and Author are the same person.
Updated the Date Signature Requested behaviour so that for any sign off beyond first level, the date will reflect the date the last level was completed.
When the subject of the training feedback report is editing the subject comments, the Observation Date will not change now and will remain the same value as it was before the subject edited the comment.
Fixed an issue with Training Observation Report comments not saving.
August 28th, 2025 - Microlearnings, Login & Bug Fixes
Product Improvements
Microlearnings
Customers can now upload and create coaching content using their own microlearnings. This allows for an even expanded source of coaching content and allows for center specific content that they would like to incorporate into their coaching activities.
Login UX
Improved the experience when logging into CommsCoach by splitting out the email and the password entries, allowing for a more refined security process.
Fixes
Resolved a display of pending signature requests that were present after the submission had been returned by a different user on that sign off flow.
Fixed an issue in the new Portal UX where a completed microlearning activity was sometimes staying in the "Open Activities" list.
August 26th, 2025 - Microlearnings & Bug Fixes
Product Improvements
Microlearnings
Added the capability for Quizzes to be utilized within a GovWorx CommsCoach microlearning that can be leveraged for coaching activities, enriching the coaching experience.
Updated the creation of coaching content modal to allow authors to indicate if the microlearning source video contains a quiz or not, providing transparency to users assigning coaching content.
Fixes
Fixed a UI display issue where duplicate columns for that task list were being shown
Resolved navigation permissions around coaching content access to include those with Manage Phases, Manage Task Lists and Manage Training Observation Reports.
Fixed the Incident Type dropdown display when authoring simulation scenarios to prevent overlap and not require vertical screen navigation.
Updated display areas indicating if a coaching activity was assigned by a user to an enrollee, but indicating the phase that it was assigned under.
August 21st, 2025 - Event Search Filters, Simulations and Coaching Content
Product Improvements
Event List and Search Filters
Improved Event Type search so that you can utilize "In List" and it will support strings that have commas.
Resolved an issue when closing out of search filter panel would re-open that saved search after exiting.
Improved search function to alleviate inconsistencies in results when searching for a specific event number, to keep it local to just event number matching
Updated the UX so ensure the Save/Update filter controls are not blocked by any dropdown menus that are open.
Simulations
Added a new setting to Scripted Caller setup to give users control over how the scenario should behave when no response can be determined, which should lead to more predictive behaviours and show an increase in speed of responses.
Training
Updated behaviours allowed for training log entry changes and removals when that training log is manually added to the enrollment record, giving more control to personnel.
Shift Supervisors
We removed a redundant toggle switch called "Observer" from the Shift Member UI to prevent confusion.
Coaching Content
We enhanced the assignment modal when assigning from a single user record so you don't have to reselect which user to assign the activities to, saving you time.
Updated the coaching package UI list view on Phases to allow you to expand all packages to see the contents, minimizing the time spent going back and forth when opening packages.
August 14th, 2025 - Shift Supervisor, Sign Off Flow & Bug Fixes
Product Improvements
Shift Supervisor Enhancements
Updated our data base model to support Shift of Record for Shift Members to ensure data stability.
Enhanced the Dashboard tabs (Overview, Performance, Evaluations, Coaching Activities, and Feedback) to exclude any results from "Shift Observers" to increase useability and understanding of operational KPIs across shift members.
Sign Off Flows
Renamed the prior "Reject" status so that it now displays "Returned" in order to better align user action.
Added a "Pending Request for Me" quick filter chip to the top of the Signature Requests tab list view, enabling quick find of records with one click.
Fixes
Normal Training Feedback report edit logging has been fixed.
The issue where the status of a Package didn't change when all Coaching Activities were Waived or Cancelled has been resolved.
The date parsing error in Sandbox when assigning Coaching Activity from Training (Coaching on Phases) has been fixed.
The UI bug that made it seem like a user without permissions could manage a user list has been resolved.
The issue of no data showing in the Evaluation table and Criteria Performance on the Team Portal has been fixed.
The blank screen requiring manual refresh to load in Simulations when previewing layouts or running a scenario with duplicative mapping of incident type labels to multiple agencies has been resolved.
An error assembling certain simulations has been fixed.
The issue where an Enrollment Training log entry was not added when a Training Feedback report for enrollment with Training Hours > 1 was completed has been resolved.
The problem of minimum training hours on a started enrollment changing when training hours on the phase were changed has been fixed.
The bug where the Remind Button was enabled if the Report was under Sign Off has been resolved.
The issue of emails not being updated with the new Nomenclature has been fixed.
The incorrect count of Observations on a Report not showing in the Observations Quick View of a Template on the Training Report for a Phase has been resolved.
August 7th, 2025 - Bug Fixes
Fixes
Fixed a user not being removable from a Shift via the Shift Edit Page settings.
Updated behaviours when someone with permissions edits a completed training feedback report.
Updated so a user with permission to see the Dashboard - Training tab enrollment record can see the training hours.
Fixed issue where a user was not able to Sign Off on a Phase Enrollment.
Resolved where an Inactive user was visible on the Training tab Phase Enrollment list view.
Fixed an infinite loading behaviour in some cases when creating a review queue.
July 31st, 2025 - Event Search Filters, Shift Enhancements & Bug Fixes
Product Improvements
Event Search Filters
Enhanced the filtering capabilities on events to include a field to filter specifically on evaluation score.
Added the ability to sort events by media duration to allow easy view of longest or shortest calls.
Shift Supervisors
Added a new permission that will allow shift supervisors to limit the events and evaluations so as to exclude events from supervisors of that same shift.
Added technical improvement to support new Shift properties.
Training
Updated logic so when Training Hours are required then Sign Off Flow cannot be started.
Added ability for users with permission to write feedback reports for an enrollment can then add new training log records too.
Fixes
Resolved an issue with overriding on sign off of reports when user was the Signatory
Fixed user not being able to recall a Phase Enrollment Sign Off
Corrected a recipient sign off issue in the Portal
Fixed UI experience where clicking "save" on segment feedback wasn't closing the feedback modal
Resolved the evaluation and feedback PDF evaluation score not matching scoring scales off percentage color
Fixed the UI to respond more timely when removing a coaching activity from the overview coaching panel
Resolved where a user wasn't able to undo a rejection from the Portal
Fixed so that a user with the "All personnel" permission, and allowed to see an enrollment can submit or recall any enrollment completion Sign Off Flow
Fixed edge case where if a report event selector was using a filter created for a specific personnel, that it wouldn't pull events matching that filter when applied to a different user.
Resolved a review queue showing evaluations out of scope of configuration
Fixed the sorting of the events displayed in event list view
Fixed scripted caller voice accent and pitch varying during a simulation call
Updated the backend to support tracing logging for Caller Voice ID
Resolved duplicative labeled incident types blocking the scenario authoring screen from loading
July 10th, 2025 - Sign Off Flows, Wallboard, Coaching Activities
New Features
GovWorx Signoff Flows
This new feature offers flexible, multi-level signoff configurations for Feedback Reports. This feature allows for a variety of customizable workflows, from simple author and subject signoffs to complex processes involving QA managers and teams. It includes the ability for recipients to provide comments for Report recalls and rejections.
Product Improvements
Wallboard
Enjoy an improved drag-and-drop user experience with configurable layouts that administrators can save.
Wallboard full URL now displayed for admins and supports copying.
The current shift label has been added to the shift widget.
The recognition display widget now features updated underlying technology.
Coaching Content & Activities
Updated logic around training phase package changes and user assignments
Enhanced the automation of enrollee package status based on coaching content statuses.
Improved the visibility and UX of the coaching activities displayed across the Dashboard's overview and coaching activity tabs to increase ease of use
Added sortable columns and easy assignment of coaching activities to the Dashboard coaching activity tab
Dashboard
Dashboard now includes a feature to easily differentiate event metrics from training evaluations versus non-training evaluations.
This allows users to view and analyze performance data, with a clear distinction between training and actual event evaluations.
Simulations
Enhanced updating scripted caller scenarios by giving more control over which responses regenerate when original scenario details are modified.
Fixes
Resolved an issue with sandbox evaluations being visible to feedback report recipients when viewing feedback reports in the application.
Resolved UX display to improve visibility into when feedback is added to an event on training reports.
Fixed UI display error showing event fields as required when they were not.
Resolved UI not showing voices saving over after importing scenarios.
Fixed the list of voices available for scripted caller showing only partial list.
July 3rd, 2025 - Bug Fixes
Fixes
Resolved residual deletion logic behaviors.
Fixed display issues with the coaching activity drawer on the training tab.
Updated the tooltip on the "garbage can" on user records.
June 27th, 2025 - Speaker Tagging, Simulations, Training & Bug Fixes
Product Improvements
Speaker Tagging
Completed major improvements to our speaker tagging process that should greatly reduce the amount of manual tagging required. Utilize the updated workflow to maximize audio matching on your events.
Simulations
Cleaned up legacy unused data fields on the authoring form of scenarios and removed them from view.
Updated the technology for scripted response generation to improve response experience.
Improved the audio in simulation responses to prevent deviations to other languages.
Training
Added enrollment lifecycle actions to the Training tab to improve ease of use.
Added the Phase name to a Training Feedback Report for better clarity.
Restricted the ability to change the Start Date on enrollments beyond "Scheduled" status to prevent incorrect data inputs.
Fixes
Corrected a date display issue on the Training template within a Training report.
Updated our feedback report generator to better handle multiple person evaluations on a single event.
The UTC conversion for the Template Details Sent Date field has been fixed, ensuring accurate date display.
Users can now successfully view enrollments in phases under the Training Report Tab.
Fixed the search field on phase package assignment modal to allow complete search.
Fixed an issue where a blank screen was shown when attempting to load an evaluation template version.
Fixed evaluation template Custom Times configuration not showing after import.
Resolved further logic around removal of child nodes on evaluation templates to prevent orphan criteria.
Fixed the issue with scripted caller responses on simulation repeating themselves. Resolved dynamic caller fields (name, address and location) not showing on updated scenario form.
Fixed the date displayed on importing scenarios to reference the latest published date.
Fixed the issue with typing into input fields to leave feedback while playing a call back.
June 16th, 2025 - System Simulations, Training CAD & Bug Fixes
Product Improvements
Simulations
Enhanced publishing workflow to support changing the name of an already published scenario for republishing.
Training CAD
Updated the matching of IDs coming from the Training CAD into the Simulator to enable matching of the simulations and users.
Training
Updated the visibility of accessing their training feedback reports when a trainee has access to the dashboard.
Fixes
Resolved some assignment logic details when coaching packages are assigned within a phase
Fixed the "CC" field not showing on the QA feedback reports when a feature setting was turned on
June 10th, 2025 - Coaching Content, Radio Evaluations & Bug Fixes
Product Improvements
Coaching Content
When hiding the simulation scenario name for coaching activities, the masked scenario name will now remain the same across assigned users and will be visible in the scenario list view for more transparency.
Put in place additional guards to prevent deleting simulation scenarios that belong to coaching content
Added increased visibility into which simulation scenarios are involved with different types of coaching activities, content and packages.
Radio
Improved Radio evaluations to allow for evaluation summaries and to now include the evaluation variables
Training
Added in a default setting for enrollee status on the training tab.
Improved visibility around who can see training enrollments and their associated reports and tasks.
Fixes
Fixed the "CC" field on a feedback report clearing out before sending.
Fixed certain control actions on feedback reports that were waiting on the recipient to acknowledge showing on the report manager view.
Resolved feedback reports showing for a phase enrollee that belong to a different phase
Fixed the saving of a training feedback report
Resolved an issue where some training report template fields weren't saving as expected.
June 3rd, 2025 - Feedback Reports, Evaluations, & Bug Fixes
Product Improvements
Feedback Reports
Added an event counter to the header of a playlist, making it easy and simple to understand total and current event position.
Radio
"Linked Radio" items in the "All Radio" view will now be highlighted green for clear visual distinction, enhancing identification.
Fixes
Fixed issue where adding a coaching package on a phase was not loading package to phase.
Resolved issue with working with training log entries on the old dashboard.
Resolved users encountering a blank screen when reviewing feedback reports from email link so that it doesn't require them to manually refresh.
Users can now select a different recipient in the feedback manager authoring view that is different from the subject of the report.
Editing an evaluation template name will no longer clear out run configuration fields.
Resolved issue where users were not being navigated back to the Training tab after closing a report.
"Open Feedback Report" icon will once again open the report from the playlist view and load the authoring experience.
General comment fields will now have headers in the TOR PDF
Field level comments will now be included in the TOR PDF.
Corrected Evaluation Summary report strengths and opportunities filtering.
Fixed some existing scripted authoring views on update edit view showing smart caller flow due to caching.
Evaluation template will no longer show on a scenario list view if that template has been deleted.
May 28th, 2025 - Coaching Content & Simulations
Product Improvements
Coaching Content
Enhanced the user experience and functionality when utilizing system simulations.
Improved technical protocols around importing simulations.
Updated the interface when assigning coaching content to make it more user friendly.
Updated the interface when adding agency content.
Increased the controls and functionality with managing coaching packages to support coaching in phases.
Simulations
Enhanced the user management flow between CommsCoach and Simulator.
Training
Improved the criteria for allowing which users can have training feedback reports created for.
Tightened up which actions should not be allowed from editing an enrollee from the training tab.
Increased available attributes of an enrollment grid in a phase.
Introduced first release of utilizing coaching packages in training to enable enrolled users to complete activities for a phase.
Fixes
Fixed issue with sandbox mode events showing in the team portal for users.
Resolved an issue with validation around simulation scenario unique name enforcement.
Fixed a bug causing a timeout error upon completion of simulations.
Corrected an issue where tone was not accurately represented in Smart Caller simulations.
Review Queue Workflow fix.
Resolved permission on creating and clearing segment feedback.
Architecture update around Feedback Reports, Phases and TORs.
Resolved issue on TO templates where activating a prior version resulted in a blank screen when opening.
Fixed certain use cases preventing adding of a TOR template to a phase and adding a new comment to an existing template.
Fixed a problem with saving multiple skill areas to a coaching content record.
May 20th, 2025 - Reporting, Radio & Bug Fixes
Product Improvements
Reporting
Improved the Evaluation Summary Report to offer the exporting capabilities that the other reports have
Radio
Enhanced the radio retrieval solution to prevent timeouts on the "All Radio" tab for customers with extensive radio event data.
Fixes
The Evaluator field can be edited and the value changed for an enrollee.
Weekly training summary report enrollee count matches the available candidates
Corrected the display of the Active observation template version to match the record detail
Fixed the evaluation template field not being saved as empty for a coaching content record.
Resolved review queue playlists only picking up the first event.
Stopped the reordering of scale values during template authoring
Resolved the "Evaluator Comment Required" setting not copying over when creating from a field template
May 13th, 2025 - Simulation Improvements & Bug Fixes
Product Improvements
Reporting
Enhanced the Simulations Report to provide additional information
Simulations
Improved how caller attributes are incorporated into the responses when creating a scripted scenario
Reduced Smart Caller build times post-simulation completion.
Implemented hover-over descriptions for build failure status records, providing resolution guidance.
Fixes
Resolved a blank screen showing when opening an existing training feedback report.
Evaluations with manual steps to complete won't show only zero percent anymore.
Updated simulation mapping to ensure entered data populates on the event view.
Prevent the new dashboard from automatically refreshing when opening a new tab.
Incident types in the mapping table will be available in simulation dropdown during runtime.
Resolved flickering of the incident type field during authoring of the scenario.
May 6th, 2025 - Attach PDFs to Events on Feedback Reports
New Features
Upload PDFs to Events on Feedback Reports
New capability allowing the uploading of PDFs to events on a Feedback Report, enabling CommsCoach to be the centralized platform to deliver comprehensive evaluations during the feedback cycle.
Fixes
Resolved certain Training Feedback Reports not being visible in the portal view.
May 2nd, 2025 - Bug Fixes
Fixes
The Training Feedback Report "Summary" fields are saved and then are shown cleared.
Some criteria score being "zero," calculating as "one" point during runtime.
Resolve inconsistent display of score points.
The author of a feedback report loses editing privileges after sharing.
Events are displaying with scores exceeding 100%.
Cleanup System library data, including orphaned criteria.
Remove Intercom widget from pages where it obstructs application use.
Monitor CAD-generated SIMs are appearing as Events.
Manually deleted criteria are appearing on the feedback PDF.
Deleted supervisor users are impeding the updating of other users.
Events from the Review Queue playlist require feedback to trigger a feedback report.
Update permissions for accessing the event list from within an event.
Fix the logic for regenerating shift goals.
Correct System simulation audio (background and responses) for future imported scenarios.
A time zone discrepancy exists in the "Feedback Report Sent At" timestamp.
Users must score every category on a Training Report attached TOR.
The displayed "Observation Trained Date" does not align with the displayed "Training Date".
Event screen behaviors require updating when navigated from "Custom Search" on a Feedback Report.
The content type field is blocked when creating a new coaching record after updating prior coaching records.
Microlearning content is incorrectly identified as "Simulator" in the dropdown field in the user interface.
April 29th - Dashboard Enhancements, Feedback Reports, Simulations
Product Improvements
New Dashboard
Added a right panel navigation for shift goals in the new dashboard, allowing for increased details and retaining some functionality present on the earlier dashboard.
Implemented color indicators for clickable links within dashboard tabs.
Ensured filter consistency across the new dashboard.
Updated the evaluation, feedback and coaching tabs to provide consistent UX experience with functionality and feel.
Enhanced the overview tab to move mouseover details into clickable right panels, allowing for easier navigation and increasing the actions available from a single area.
Updated the default date range to be the last 30 days.
Feedback Reports
Added a new ability to start a playlist from the authoring view of a feedback report.
Enabled adding events to a feedback report even if the event doesn't have feedback on it.
Evaluations
Providing a reason during clearing of an evaluation is optional.
Simulations
Added time based escalation inclusion into Smart Caller.
Enhanced the Scripted Scenario creation experience by indicating more clearly what status the step is in, what parts are still working, and when it is ready to move to the next stage.
Updated the scenario list view to allow for better visibility into which scenarios may have an issue.
Improved build issue resolution by providing easy regenerate controls, enabling easy click functionality to speed up scenario authoring.
Other
Added the ability to look at only simulation evaluations in the Team Portal view.
Improved the sort of Coaching Content names so that numeric names will sort lowest to highest.
Fixes
The personnel filter in the new dashboard was not retaining selection across different tabs.
Canceling a playlist was resulting in the playlist repeatedly opening when navigating to the review queue, events, or adding events.
Updated Smart Caller simulation completion to record media time and publish to the event page.
You can now 'uncheck' the "Default" option for a Report Event Selector.
Resolved a user with "View My Media" permissions and dashboard visibility.
Resolved the vertical scroll bar not showing up on the Team Portal feedback report view.
Some dashboard tabs weren't allowing "next" or "last page" to be accessed.
Updated the permissions around previewing system content Microlearnings.
Resolved when a higher number of events were being generated than the random number set in the Report Event Selector configuration.
Training feedback creation was generating a non-training feedback report.
"View All" from the Overview Tab will only show that user's evaluations when redirected to evaluation tab list view.
Resolved where adding events during author view of a Feedback Report using report event selector wasn't starting the playlist automatically.
Fixed issue with variant responses in Scripted Scenarios not saving edits.
April 22nd - Dashboard, Training, Reporting, & Simulations
Product Improvements
New Dashboard
Implemented date logic updates for Shift Goal visibility on the new dashboard.
Added a scroll bar to the levels score component.
Implemented sorting, filtering, and searching capabilities within the Coaching Activity tab to match Evaluations and Feedback tabs.
Training
Resolved display improvements around authoring a Training Observation Report (white theme)
Reporting
Improved the display and introduced the ability to download to PDF on a set of Reports
Simulations
Enhanced the experience of creating simulation from an existing event
Removed field requirements when creating simulation from an event
Other
Improved which Feedback Report type event selectors show when adding from a report
Fixes
Fixed an issue where adding a new Training Observation Report did not trigger the Report Event Selector.
Rectified the inability to add or edit auto-generated summaries within the feedback summary component.
Resolved an error wherein certain Smart Caller Voices were unavailable.
Brought "Save" back on Feedback Report authoring and removed auto-save.
Addressed an issue where the Score column on the Dashboard Evaluation tab exhibited irregular sorting behavior.
April 17th - New Dashboard, Feedback Flows and Training
New Features
Smart Caller for Simulations
A new type of Simulation allowing for a quicker setup and a more dynamic 911 caller experience for the telecommunicator.
Product Improvements
New Dashboard
Add Shift goal into new dashboard
View the Events associated with past Feedback Reports
Bring the red/green colour for percent scoring back when on new dashboard
Feedback
Evaluation Summary can be modified or removed
Reason for clearing an Evaluation can be given
Pulling events for feedback reports - system default and ability to configure your own
Change "remove" icon in the events tab of a feedback report
Training
Printing out grid report with colors
User has a control to refresh the weekly summary report
Improvements for viewing Training Observation Reports in Portal
Coaching
Allow a user to preview microlearning content
Simulations
Improve the visibility of user input text when dark theme used
Other
A system administrator can change the email for an inactive user
Fixes
Validation of value on TOR Scale field is causing a "false" error
Date trained on TOR is always saving to today date (or date created) not the date the user is setting in the UX
Week selector for Weekly Summary Reports always comes up empty
Don't allow save of coaching content without a title/name
Overview/Performance have different counts from Evaluations List
Override not working on some criteria
Call taker and Incident Date (header info) not showing all the time on PDF
Dashboard won't load data under 'all personnel' selection - 400 error
Evaluation/feedback report PDF incongruent criteria to application event
Update logic so user override explanation always shown on PDF
Grid report is not showing observation scores
Post simulation button label is cut off
Sims from CAD systems not registering event properties
Event icon linking to CommsCoach from Team Portal disappears after refresh
Sim average score not showing in KPI card
Speed criteria scores are not showing up in team portal evaluation view
Error when downloading report from the TOR history list