The CommsCoach Team Portal allows end users to interact with assigned activities and view, respond to, and sign off on completed feedback reports.

As you work within the CommsCoach platform, you’ll find that understanding and managing data in your Portal will provide helpful insights into your excellent performance.

You’ll access your Portal Dashboard to view your accurate, up-to-date, call statistics reports.

By the end of this training, you will be able to…

AI-generated scenarios which provide real-life scenarios in a safe, simulated environment

A brief video with helpful content to refine and build your skills as a telecommunicator

Option 1

Option 2

Open Actions are items that need your sign off, are for your review, or coaching activities that have been assigned to you.

If your agency uses CommsCoach TRAIN, open actions for enrolled trainees may include In Progress Training Phases and Tasks Lists in Progress.

Click the Run a simulation button to begin a simulation.

Select a date range to filter the data displayed below for any of the following tabs:

The Performance tab contains data about your call activity and scores, as well as a snapshot of average scores across your agency.

The Coaching Activity tab contains your coaching history and opportunities for new coaching content (simulations and microlearnings).

The Feedback Reports tab contains feedback reports that have been sent to you with information and feedback on your call activity.