We've fixed an issue that caused feedback reports to get stuck and require manual refreshing. Now, you can create and view your feedback reports smoothly without interruptions.

Benefit: You will experience faster, hassle-free access to your feedback reports without needing to clear your cache or deal with loading problems.

We've improved how sorting and filtering work on tables throughout the platform. Now, when you sort or filter your data, the results will apply to the entire list, not just the current page. This means you can easily find and organize information without having to click through multiple pages.

Benefit: You’ll save time and effort by seeing all relevant results in one place, making it quicker and simpler to access the information you need.

You can now customize your sign-off process to include different approval steps depending on whether a report is compliant or non-compliant. For example, supervisors can be required to review and approve non-compliant reports, while compliant reports can proceed directly to the next step. This flexible approach ensures the right people are involved based on the situation.

Benefit: This enhancement streamlines your workflow by automatically involving the appropriate reviewers only when needed, saving time and ensuring compliance is properly managed.

You can now easily filter your list of Automated Feedback Report configurations by their status, such as Draft, Active, or Inactive, making it simpler to find exactly what you need.

Benefit: This enhancement helps you quickly locate and manage AFR configurations based on their current status, saving you time and improving your workflow.

We've improved the system to prevent unexpected logouts due to inactivity, ensuring you stay signed in during your sessions without interruptions.

Benefit: You can now work continuously without being signed out unexpectedly, providing a smoother and more reliable experience.

You can now choose to include a specific percentage of events when creating a report, making it easier to tailor the amount of data you review. This enhancement helps you get just the right sample size from your event data for more focused insights.

Benefit: This update allows you to customize reports by selecting a percentage of events, giving you greater control over the data included and helping you generate more relevant and manageable reports.

You can now open events directly from the Feedback and Training Feedback reports with a new 'Open Event' option. This lets you access the event just like you would from the main Event list, giving you full control to add feedback, evaluations, and more. Plus, you’ll see a clear way to return to your report, making navigation smoother and more intuitive.

Benefit: This update makes it easier and faster to review and update events right from your feedback reports, improving your workflow and saving you time.

You can now easily see the exact date and time when each event occurred directly on your feedback reports. This information is displayed clearly next to each event, making it simple to review and understand the timing of your feedback.

Benefit: This update helps you quickly connect feedback to specific events by showing their date and time, improving your ability to track and analyze event-related feedback efficiently.

We've improved the filtering experience across all sections of the portal to work consistently. Now, when you filter or sort your data, you’ll notice a smoother and more predictable behavior no matter where you are in the application.

Benefit: This update makes it easier and more intuitive to find and organize your information, saving you time and reducing any confusion while navigating different parts of the portal.

We've made it easier to assign coaching activities by adding options to select all users at once or choose users based on their shifts. This means you can quickly assign tasks to many call takers with just a few clicks, saving you time and effort.

Benefit: You can now assign coaching content and simulation activities more efficiently by selecting all users or filtering by shifts, making large-scale assignments faster and simpler.

You can now see who last updated the coaching content in your scenarios and when the changes were made. This helps keep track of updates more easily.

Benefit: Provides clear visibility into recent changes, making it simpler to stay informed and manage your coaching content effectively.

We've updated the colors of the evaluation tags to make them easier to see and read, whether you're using light or dark mode.

Benefit: This improvement ensures that important information stands out clearly, enhancing your overall viewing experience and reducing eye strain.

We've improved the evaluation template experience by ensuring that the option to create new versions remains easily accessible, even after many versions have been created.

Benefit: You can now smoothly create and manage multiple versions of your evaluation templates without any difficulty in accessing the controls.

You can now easily find events based on a range of evaluation scores, making it simpler to locate exactly the events you're interested in.

Benefit: This improvement helps you quickly identify and review events that meet your specific criteria, saving you time and enhancing your event management experience.

We fixed an issue where CommsCoach users could not listen to the audio playback of events while reviewing the evaluation screen.

We've enhanced the Completed Simulations page to make it easier for you to review your past simulations. You can now see additional details like the type of simulation, who completed it, and the coaching content title. The page also includes a new column for review calls, sortable columns, and helpful filters so you can quickly find exactly what you're looking for.

Benefit: These improvements help you efficiently track and analyze your completed simulations, saving you time and making it simpler to focus on the most relevant information.

We've improved the sorting functionality in the simulations view to make it easier for you to organize and find your data. You can now sort columns like Evaluation, Status, Discipline, and the new 'Is Coaching Content' column, which clearly shows whether coaching content is available. Additionally, we've added a 'Last Modified By' column so you can quickly see who last updated each record. When republishing scenarios, you'll see helpful labels showing the last published date and user. Also, removing a simulation now includes a clear warning to prevent accidental deletions.

Benefit: These enhancements help you manage your simulations more efficiently by providing clearer sorting options, better visibility into coaching content and recent changes, and improved guidance when publishing or removing simulations.

We've improved the coaching experience when running radio simulation scenarios. Now, you will stay logged in throughout longer simulations, allowing you to review your simulation events seamlessly without unexpected interruptions.

Benefit: This update ensures a smoother and uninterrupted coaching session, making it easier for you to complete and review your radio simulations without being logged out prematurely.

We've explored a new voice option that offers enhanced clarity and expressiveness for our scripted callers, aiming to make your interactions more natural and engaging.

Benefit: You will experience more lifelike and dynamic voice responses, improving the overall quality and realism of your scenarios.

We've enhanced the simulation import experience to help you find and organize scenarios more easily. You can now filter simulations by category, quickly search and sort through options, and view them grouped by type for simpler navigation.

Benefit: This improvement makes it faster and more intuitive to locate and import the exact simulations you need, saving you time and effort when preparing your training sessions.

You can now easily duplicate your scenarios with a new copy button available in the scenario list. When you copy a scenario, it will be clearly labeled to help you distinguish it from the original. This feature works for all scenario types and ensures only scenarios that are ready or imported can be copied, making it simple to create variations without starting from scratch.

Benefit: Save time and effort by quickly creating copies of your scenarios to modify or experiment with, while keeping your original content intact and organized.

We've fixed an issue where, during real-time simulations, some AI-generated responses were not playing their spoken audio even though the text appeared on screen.

We've enhanced the way permissions work for managing phases and enrollments. Now, you can assign more specific access rights to different team members, allowing some to view all enrollments without making changes, while others can be granted permission to start, cancel, or complete enrollments individually. This means you can better control who can perform certain actions within each phase, making your workflow more secure and tailored to your organization's needs.

Benefit: This update gives you greater flexibility and control over who can see and manage enrollments and phases, helping you ensure the right people have the right level of access to keep your training processes running smoothly and securely.

Users with the “See All Enrollments” permission can now fully view all phases and enrollments on the Training tab as intended. This update ensures that users with this permission have read-only access to all relevant training information and can perform allowed actions such as generating reports when permitted, without gaining additional editing capabilities.