Skip to main content

Stage 1: Setup

Written by Trish Griffin
Updated today

General Overview

This is where it all begins! In the RADIO Setup stage, you create the foundation for your new scripted scenario. You’ll start by clicking the Create Scenario button. From there, you’ll choose Radio as your scenario type. Next, you will need to give your scenario a short, descriptive name — something that makes sense to you and your team when you look back at your library later.

Optional but Helpful Settings

You’ll see several fields you can fill out to organize and customize your simulation:

  • Skill Areas Pick the telecommunicator skills this scenario will focus on (examples: Multitasking, Conflict Management, etc.). These don’t change how the AI caller behaves — they’re just there to help you organize and categorize your scenarios so they match the way your agency evaluates people.

  • Disciplines Choose from Law Dispatch, Fire Dispatch, or Medical Dispatch (or any combination that fits).

  • Category Decide if this is a High Trauma scenario (content that might be emotionally upsetting to some communicators) or a High Stakes scenario (critical, high-pressure events).

  • Content Rating Mark it as Community (appropriate for everyone, including the public and children) or Explicit (contains strong language or adult situations).

  • Ideal Experience Level Let others know whether this scenario works best for Beginners, Intermediate, or Advanced users.

Radio Procedures

You’ll be able to click a dropdown arrow to expand the Radio Procedures panel. Here you can search through your agency’s procedures, preview them, and select the ones you want this scenario to follow. This helps keep everything consistent with how your team actually operates on the radio.

Timing Option

You can let the scenario run naturally until it ends on its own, or you can optionally set a Maximum Duration Time. Use this only if you want the call to automatically stop after a certain number of minutes.

Coaching Content Details

Right below that, you’ll fill in some important coaching fields:

  • Title for this RADIO Scenario (This can be the same as your scenario name or a bit more descriptive.)

  • Description Explain the purpose of using this scenario for coaching. Example: “This scenario tests the telecommunicator’s ability to stay calm and professional while entering call data accurately.” → Important: This description stays hidden from the telecommunicator taking the training.

  • Hide scenario name from Telecommunicator Check this box if you want the user to experience the call exactly like a real incoming call — with no advance warning of what it’s about. This is optional but very effective for realistic training.

  • Passing Score Choose the minimum score needed to Pass this scenario (optional).

  • Select Evaluation Template Pick one of your agency’s evaluation templates from the dropdown so scoring lines up with your real standards.

  • Add to Coaching Packages Choose which of your agency’s coaching packages should include this new scenario.

  • Next - Once everything looks good, you will click the Next button at the bottom. If you’ve missed anything important or entered something incorrectly, the system will highlight the errors for you so you can fix them quickly. There’s also a Cancel button if you need to back out.

Step-by-Step Illustrated Guide

Navigate to the RADIO Scenario Setup Screen

Simulate

  • From the Main Menu

  • Select Simulate

Scenarios

  • Select Scenarios

Create Scenario

  • Click the Create Scenario button

RADIO

  • Click the Radio button

Three Stages of Basic Scenario Configuration for RADIO

1 - Radio Setup

2 - Incident Configuration

3 - Units & Radio Configuration

Radio Setup

Radio Setup

  • In this section, you will enter the basic details of the scenario

Select Simulate

  • From the Main Menu

  • Select Simulate

Scenarios

  • Select Scenarios

Create Scenario

  • Click the Create Scenario button

Radio Setup Panel

Scenario Name

  • Input a short, descriptive name for your unique scenario

Skill Areas (optional)

  • Use the dropdown arrows in this field to select which Telecommunicator skills will be specifically needed in this simulation (these vary per Agency)

    • Call Entry

    • Conflict Management

    • Address Verification

    • Professionalism

  • These fields do not impact the behavior of the AI caller; they are included only for the benefit of organizing and categorizing your simulation library

  • Choose Skill Areas that are used in your Agency evaluation templates.

Discipline

  • Use the dropdown arrows to select the Discipline

    • Law Dispatch

    • Fire Dispatch

    • Medical Dispatch

Category (optional)

  • High Trauma (content may be upsetting to some TCs)

  • High Stakes (scenario describes a set of critical events)

Rating - Content Rating (optional)

  • Community (appropriate for all audiences including the Public, and children)

  • Explicit (contains explicit language or adult situations that would be inappropriate for general audiences

Experience Level (optional)

  • Dispatcher experience level you are targeting for this scenario

    • Beginner

    • Intermediate

    • Advanced

Radio Procedures

  • Click the dropdown arrow to expand the Radio Procedures panel

Search Radio Procedures (optional)

  • Type search terms in the Search field to find specific procedures

Select the Radio Procedures you want to reference (optional)

  • Select a set of procedures

  • Click Preview to preview these procedures

Collapse the Radio Procedures Panel

  • Click the dropdown arrow again to collapse the Radio Procedures panel

Set the Maximum Duration (optional)

  • Set the scenario time limit in seconds.

  • Entering 0 will allow the scenario to run indefinitely until the user completes all incidents or manually ends it.

  • Use this setting only if you want the simulation to automatically end after a specific time

  • Provide in minutes (entered as seconds) the maximum time the simulation will run for, if the dispatcher hasn't ended it themselves.

Coaching Content Details (optional)

  • Fill in Coaching Content Details if you want the option to add this RADIO Scenario to your Coaching packages

Coaching Content Details Fields

  1. Title for this RADIO Scenario

  2. Description

    • Describe the purpose for using this Scenario in Coaching

    • Example: This scenario tests Dispatcher’s ability to stay calm and professional, while testing their “Radio ear”, Radio comprehension, dealing with multiple speakers, multitasking, etc..

    • Description will always be hidden from the Telecommunicator’s view

  3. Hide scenario name from Telecommunicator

    • Checking this box will hide the name of this scenario from the user when assigned to a user as a

    • Hiding the name of the Scenario will ensure that the scenario is experienced by the user in the same way any radio dispatch event.

    • This is optional

  4. Passing Score

    • Use the dropdown arrows to select a score that will determine Pass or Fail for this RADIO scenario

    • This field is optional

  5. Select Evaluation Template

    • Use the dropdown arrows to navigate to one of your Agency’s evaluation templates

  6. Add to coaching packages

    • Use the dropdown arrows to navigate to all of your Agency’s Coaching Packages that you want to include this new RADIO Scenario

Finish Radio Setup: Stage 1

Click Next

  • Stage 1 - RADIO Setup is now complete

  • Click Next at the bottom to open Stage 2

Did this answer your question?