If you change a trainer after a signoff is already in progress, the system still sends the signature request to the original trainer. This is expected — the trainer is captured the moment the signoff starts.
Why this happens
When a training phase signoff is initiated, the system records exactly who should sign at each level. Updating the trainer on the assignment afterward doesn't automatically update any pending signature requests.
How to fix it
Open the training assignment and click into the signoff section to open the Enrollment Sign-off Details drawer.
Click Recall Signoff. This cancels all pending signature requests and restarts the signoff from Level 1 (the trainee's step).
Before the trainee signs, confirm the trainer on the assignment is updated to the correct person.
Ask the trainee to complete their Level 1 signature.
Once Level 1 is complete, Level 2 activates automatically — and the signature request goes to whoever is currently listed as the trainer.
Note: In a multi-level signoff flow (e.g., trainee → trainer → supervisor), the trainer listed on the assignment at the time Level 1 completes is who receives the Level 2 request. Make sure the trainer is updated before Level 1 is signed.