When and How to Add Event Variables

Event Variables enable conditions and exclusion rules to be built into the system to configure your evaluation to mimic the manual process you employ today. For example, if you don't evaluate automated calls today, you can exclude those in the system. If alarm calls are evaluated differently, an Event Variable can enable a condition to ask only certain questions on Alarm calls.

To create an Event Variable From your Home Screen select Evals on the left navigation bar, then choose the pencil to the right of the evaluation you would like to edit

Select the Evaluation Configurations in the top right of the Evaluation screen

While in the configurations modal, choose the Additional Event Variables, then Add Variable

Complete the required fields and click Save.

This Event Variable will now appear as an option in the dropdown when adding a Condition to an evaluation. (see How to Edit Evaluations)

Event Variables can also be applied to create Exclusion Rules.

Applying Event Variables to Exclusion Rules

An Exclusion Rule enables the system to, you guessed it - exclude things that you don't care to evaluate. For example Automated or Administrative Calls...

Select the Exclusion Rule tab

Then use the dropdowns to apply the rule

Then click Save.