GovWorx

Billy Keen

Alex Montgomery

Lance Elicker

CommsCoach QA and Simulate

Why some audio logger systems may cut off call recordings prematurely.

Audio Files Being Cut Off

Review of the Events page and other associated articles

Events

A review of the Evaluation section and other associated articles.

Evals

Evaluation Selection Processing

Evaluation Setup & Configuration

Building Coaching Packages

Microlearning Reference Guide

A review of the coaching section and other associated articles

Coaching

Create Scripted Scenario

Import a Scenario

Manage Scenarios

Simulations/Scenarios

Create Smart Caller Scenario

Run a Simulation from the Simulator Tool

A scripted scenario is a realistic experience created by you and your team. You choose the event details and dialog. You will be building a Library of scenarios. Once built,…

Import Scripted Scenario for Simulation - Quick Steps

We’re excited about the new and improved features in GovWorx CommsCoach Smart Caller Version 2, including new voices, the ability to adjust for high-trauma, high-stakes, and difficulty levels, dynamic locations,…

Smart Caller Version 2

Trish Griffin

A review of SIMS and other related articles

Simulate

Purge Data

Speaker Identity Tagging: Submit Audio Samples

A review of the settings section and other related articles

Settings

Roles & Permissions

Users

Shifts

Shift of Record

Automatic Feedback Report (AFR)

Report Event Selector (RES)

QA Feedback Report Signoff Flows

Build A QA Signoff Flow

QA Signoff Flows: Edit a Flow & Add Levels

QA Signoff Flows: Resolve a Returned Signoff Flow

Resolve a Returned Signoff Flow

Turn ON a Feedback Flow is a way to set a favorite feedback flow as your Agency’s default

Turn ON a Signoff Flow

Build a Signoff Flow

Establishing and modifying the Review Queues and Report Selectors

Workflows

Find answers and get help from Intercom Support and Community Experts

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