Overview
To read audio files, the Data Agent will read from a Verint archive file share. Verint stores either .XML or .DAT files in their archives alongside the audio recordings that hold metadata.
IMPORTANT! Please make sure you can see the XML or DAT files in the directory that you configure the agent to read from.
NOTE ABOUT CHANNELS
The XML and DAT files holds all the data we need to determine what channel a piece of audio came from.
To prepare for this connection, we need the following details.
Configuration | Explanation |
directory | Directory for the Verint file directory the agent should read files from |
username | If authentication is needed to connect to the filesystem, the username for the user. If setting up a user for the agent to use, you can give that user read only permissions. |
password | If authentication is needed to connect to the filesystem, the password for the user. If setting up a user for the agent to use, you can give that user read only permissions. |