Overview
To read audio files, the Data Agent will read directly from a NICE location. NICE stores csv files in their archives alongside the audio recordings that holds metadata.
IMPORTANT! Please make sure you can see the CSV files in the directory that you configure the agent to read from.
NOTE ABOUT CHANNELS
The CSV file holds all the data we need to determine what channel a piece of audio came from. We have seen inconsistent configurations so the agent will use the following logic
CVSCNA0 - If this field is populated it will read this
CVSPHN - Fallback field if CVSCNA0 is not populated
To prepare for this connection, we need the following details.
Configuration | Explanation |
directory | Directory for the NICE location the agent should read from |
username | If authentication is needed to connect to the filesystem, the username for the user. If setting up a user for the agent to use, you can give that user read only permissions. |
password | If authentication is needed to connect to the filesystem, the username for the user. If setting up a user for the agent to use, you can give that user read only permissions. |
calltaker.positions | A comma separated list of positions to read and send to GovWorx |
Communication Port to File Share: 445
You can configure a location and rules for how files get written there on this screen inside NICE
