Overview
To read audio files, the Data Agent will read directly from a NICE location. NICE stores csv files in their archives alongside the audio recordings that holds metadata.
IMPORTANT! Please make sure you can see the CSV files in the directory that you configure the agent to read from.
NOTE ABOUT CHANNELS
The CSV file holds all the data we need to determine what channel a piece of audio came from. We have seen inconsistent configurations so the agent will use the following logic
(User-configured field, defaulting to
CHNNA0) - If this field is populated it will read thisCVSPHN- Fallback field ifCHNNA0is not populated
To prepare for this connection, we need the following details.
*: Required
Configuration | Explanation |
directory* | Directory for the NICE location the agent should read from |
username* | If authentication is needed to connect to the filesystem, the username for the user. If setting up a user for the agent to use, you can give that user read only permissions. |
password* | If authentication is needed to connect to the filesystem, the username for the user. If setting up a user for the agent to use, you can give that user read only permissions. |
Call taker positions | A comma separated list of positions to read and send to GovWorx |
Excluded call taker positions | A comma separated list of positions to NOT send to GovWorx |
Voice logger time offset (Minutes, can be positive or negative) |
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Voice logger time offset (Seconds, can be positive or negative) |
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Position field ( | CSV column name under which to look for position/channel. See "Note about channels" above. |
CDR records within CSV | On/off toggle. |
Communication Port to File Share: 445
You can configure a location and rules for how files get written there on this screen inside NICE
