To begin using the Training CAD integration with CommsCoach, follow these steps to ensure proper setup and data flow.
📞 Step 1: Contact Your Customer Experience Representative
Before configuration begins, please reach out to your Customer Experience representative. They will coordinate with our Technical Services team to:
Create a dedicated connector for your Training CAD environment
Ensure the connector is properly scoped for your training use case
Confirm any prerequisites or system requirements
Once the connector is provisioned, you’ll receive confirmation and you can begin configuration.
⚙️ Step 2: Configure the Training CAD Connector
After receiving confirmation, configure the connector using the Data Agent interface:
Confirm Access to the Training Environment
If your Training CAD system uses a SQL database:
Ensure the database is reachable from the Data Agent host machine.
Create a SQL user account with read access to the necessary tables.
Have the SQL username and password ready for connector setup.
Open the Data Agent Host Machine
Launch a browser on the machine where the Data Agent is installed.
Navigate to:
http://localhost:5000
Access the Connector Settings
Go to the Connectors tab.
Locate the Training CAD connector and click Stop.
Update Connection Details
Mirror the configuration used for your live CAD connector.
Update only the following fields to reflect your training environment:
Host: Use the training database server address.
Username: Enter the SQL user created for training access.
Password: Enter the corresponding password.
Save and Restart
Click Save to apply the changes.
Click Start to reactivate the connector with the new configuration.
✏️ Step 3: Configuring Simulations to Use Training CAD
To ensure successful data ingestion:
Open CommsCoach (https://app.govworx.net/)
Navigate to Simulate on the left navigation bar
Click on Settings then Screen Layout
Select the "Using Simulate CAD Screen" toggle on upper right. It will then say "Using Training CAD" when it's toggled on
Click confirm on the pop-up window
Verify that all users on the users screen have been synced between CommsCoach and Simulation
This step will allow you to utilize your training CAD instead of the built in "CAD" screen during simulations
🧪 Step 4: Run a Scheduled Test Call
During your scheduled test:
Verify that the call taker was logged in with matching user credentials across both training CAD and CommsCoach.
Conduct a training incident in the Training CAD system while taking a Simulation call.
End the simulation call
Confirm the call is marked closed in training CAD.
Check the logs within the Data Agent to verify there are no errors
After a few minutes, navigate to CommsCoach again then check events for SIM calls
You may need to toggle on the "Include simulations" in the filters, located on the bottom
📋 Summary Checklist
Validation Step | Expected Outcome |
Training connector configured | Allows for Data Agent to ingest incidents from training environment |
Training CAD call marked closed | Eligible for connector ingestion |
Personnel ID matches Call Taker ID | Incident correctly linked to CommsCoach user |
(Optional) Database access | Confirms incident presence and closed timestamp |
If you have any questions during setup or testing, your Customer Experience representative is your best point of contact. They’ll ensure Technical Services can assist with any connector adjustments or troubleshooting.