Skip to main content

ASSIST: Translate

Trish Griffin avatar
Written by Trish Griffin
Updated over 3 weeks ago

Overview

What is this?

CommsCoach lets you take and respond to calls in languages other than English.

Why am I learning this?

You will, from time to time, be taking calls from non-English speakers. CommsCoach ASSIST helps you communicate with these callers seamlessly.

What will I learn?

By the end of this training, you will be able to…

  • Receive a call in a foreign language and recognize the language is not English

  • Click the "detect language" button to automatically identify the caller's language

  • Allow the system to re-transcribe previous conversation in the caller’s detected language

  • Bring in a language line translator

  • Merge the calls

  • Use the translation box to communicate with the caller

  • Use pre-set questions that can be automatically translated and sent to the caller

  • Manually re-select the correct language from the dropdown menu

Video Demonstration

Play Video

How to use the ASSIST: Translate Tool

How to use the ASSIST: Translate Tool

Language Detection

  • Calltaker AND system detect foreign language

Press Language Detection button

  • Call taker presses Language Detection button

Ask caller to hold for Translator

  • Calltaker’s typed words are now translated to Spanish.

Press button to Send pre-written questions

  • Send pre-written questions related to this type of incident to the caller in their language. The system will read out the questions and log their answers in English for you.

Did this answer your question?