GovWorx

Welcome to CommsCoach ASSIST

Positions define who is logged in and actively using ASSIST to ensure calls are routed to the appropriate call taker. Position identifiers must match those in your call handling system.…

Configuration: Create Position

ASSIST is designed to coexist with CAD and call-handling software. Each agency will have their own workflows and ways of using Assist within their existing operations.

Configuration: Set Screen Layout

Assistants are the functional components of ASSIST. Common assistants include:

Configuration: Enable Assistants

Assist will pull users from the user list in CommsCoach. However, admins will need to assign separate roles to those users within the Assist platform.

Configuration: Sync Users and Establish Roles

This section covers how to Enable Assistants and How to Use Assistants

Using Assistants

Translate

If your agency is interested in using translation capabilities, your IT lead will need to set up the language line.

Configure Translation Tool

Frequently Asked Questions (FAQ)

Sync Users and Establish Roles

Upload your Guidecards into Knowledge

Guidecards will appear on any call that has an incident type matching a published Guidecard. Sometimes an incident type not be a good fit for the call. ASSIST allows users…

Manual Guidecard Overrides

Trish Griffin

Alex Montgomery

ASSIST is the real-time GovWorx solution for supporting call takers and dispatchers with the relevant information that they need at the time of need. The product listens to and transcribes live audio, analyzes call content using AI, and surfaces the most relevant guidance, questions, and agency-specific instructions to the call-taker or dispatcher at the moment they are needed.   

ASSIST

Review how to setup your telephony connection

Telephony Connection Technical Setup

The guide below will walk you through capturing telephony traffic with wireshark to share for validation purposes

Capturing Telephony Traffic With Wireshark

CommsCoach Assist

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.