What is this? | ASSIST is the real-time GovWorx solution for supporting call takers and dispatchers with the relevant information that they need at the time of need. The product listens to and transcribes live audio, analyzes call content using AI, and surfaces the most relevant guidance, questions, and agency-specific instructions to the call-taker or dispatcher at the moment they are needed.
ASSIST does not replace existing CAD, call-handling, or radio systems. Instead, it integrates alongside them to:
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Why am I learning this? | This module shows you what ASSIST can do, how it supports call-takers and dispatchers during live events, and what users experience from their perspective during a call. |
What will I learn? | By the end of this training, you will be able to:
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Instructional Video
Instructional Video |
This video provides a high-level walkthrough of ASSIST, including:
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Transcription and Audio Playback
Transcription and Audio Playback |
ASSIST provides live transcription of call audio:
For Audio playbook, a supervisor or call taker can look at old calls to play back the audio recording |
Step 1: Click “Listen” on a completed transcript
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Step 2: Click the play button  |
Summary Tab
Summary Tab |
The Summary tab provides a real-time and post-call overview of the important details from the call. By clicking on the “Summary” tab, users can view a summary with the standard categories of:
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