ASSIST is the real-time GovWorx solution for supporting call takers and dispatchers with the relevant information that they need at the time of need. The product listens to and transcribes live audio, analyzes call content using AI, and surfaces the most relevant guidance, questions, and agency-specific instructions to the call-taker or dispatcher at the moment they are needed.

ASSIST does not replace existing CAD, call-handling, or radio systems. Instead, it integrates alongside them to:

This module shows you what ASSIST can do, how it supports call-takers and dispatchers during live events, and what users experience from their perspective during a call. You will also see how administrators configure and manage ASSIST.

By the end of these modules, you will be able to:

This video provides a high-level walkthrough of ASSIST, including:

ASSIST provides live transcription of call audio and post-call playback capabilities.

Transcription updates in near real time and attempts to detect speaker changes when possible.

Sometimes audio quality makes transcription difficult, in which case we put yellow or red borders around transcript segments to indicate our confidence in the transcription produced.

Easily scroll through the Call Transcription using the scrollbar.

Watch the demo:

Supervisors and call-takers can review live or completed call audio by going into the call and clicking the Play button. This will start the audio from the beginning of the call for completed calls. For live calls, it will immediately bring you to the call so you are listening in real time. Anyone who is listening back to calls can jump back to the beginning of the call, jump forward to the live call, or double click on the timestamp below each transcript segment to jump to that point in the call.