Using Assistants
Notify |
The Notify assistant focuses on notifying key personnel during live calls:
For example, if a Notify assistant is created to notify a supervisor of all domestic dispute calls, then each time the application detects a domestic dispute it will email the supervisor
Live call:
Notification to supervisor:
Supervisors can review the overview of the call and jump right into that call live in Assist
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Evaluation |
The Evaluation assistant reminds call takers of key points that they are being evaluated on in QA. The evaluation points are detected based on the information that is extracted from the caller during the call.
Evaluation criteria will be checked off once completed
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Guidecard |
The Guidecard assistant:
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