GovWorx

How to access the closed request archive and why the audit trail matters for legal defensibility.

Closed Requests and the Audit Trail

What notifications the system sends automatically, where the gaps are, and when to reach out manually.

Communicating with Requesters

How to monitor open requests, understand the status workflow, and stay ahead of statutory deadlines.

Tracking Deadlines and Compliance

How AI search and manual search work, how to verify you've found everything, and how to handle null results.

Searching for Records

The two ways records requests reach your queue, what the AI agent does automatically, and what you need to do next.

How Requests Come In

How to use the Records Requests dashboards to monitor request volume, fulfillment performance, and compliance.

Records Requests Reports and Analytics

How to enable automatic redaction of protected information before staff review media.

Configuring Auto-Redaction

How to configure which staff get notified of new requests and what requesters receive automatically.

Configuring Records Request Notifications

How the public-facing Records Requests portal works and what to configure before going live.

Configuring the Public Portal

How to set up email forwarding so records requests sent by email are captured automatically in Records Requests.

Configuring Your Records Requests Email Inbox

How to control who can access Records Requests and what they can do — permissions, roles, and user assignment.

Managing Roles and Permissions for Records Requests

Step-by-step setup guide for agency administrators configuring Records Requests for the first time.

Records Requests Onboarding Checklist

Step-by-step guide for finding media, attaching it to a request, and releasing it to the requester.

Fulfill and Release a Records Request

When to redact, how to use the redaction tools, and what the requester receives after redaction.

Redacting Records Before Release

Complete guide to the Citizen Request panel, including tabs, release workflow, security, and notifications.

Managing Citizen Requests

Alex Montgomery

Trish Griffin

A records request is a formal ask for documents, audio, or other media from your agency. This article walks through fulfilling a request — finding or uploading the right media, attaching it to the request, and releasing it to the requester.

Records Requests 

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