Capabilities

Capabilities	Supported
Connector Capabilities
Read	Yes
Backfill	No
Bidirectional Capabilities
Incident Create	No
Incident Update	No
Narrative Update	No

Customers of this CAD may be able to use bidirectional capabilities through IntelliComm. See Bidirectional CAD Integrations.

Overview

The eForce Data Agent Connector integrates with the eForce CAD API (Licensed Module) to provide read-only access to CAD data, enabling secure retrieval of information through predefined queries. Retrieved data is encrypted in transit and seamlessly transmitted to AWS GovCloud, ensuring compliance with strict security and regulatory standards.

No CAD data is stored on the local server running the data agent.

Standard Data Fields

These are the standard data fields the Data Agent reads from eForce. The tables below show each GovWorx field and the eForce API field it comes from. Source names are fields of the GetCall response unless the row says otherwise. The Data Agent uploads an incident after eForce reports it closed.

Note: Additional fields are considered enhancement requests.

Incident fields

GovWorx field	eForce source	Notes
Incident ID	`CallNumber`
Incident Number	`CallNumber`
Incident Type	`CallType`
Caller Number	`GetCallCaller: CallPhoneNumber`	From the first caller with a name or phone number.
Caller Name	`GetCallCaller: CallNameFirst, CallNameLast`	From the first caller with a name or phone number.
Agency	`GetCallTakers: Agency`	Matched on CallTakerUserId. When empty, the Data Agent joins the UnitAgency values of the dispatched units with commas.
Incident Date	`CallDate`
Disposition	`DispositionText`
Location	`Location`	Uses Address when Location is empty.
Priority	`Priority`
Latitude	`Latitude`
Longitude	`Longitude`
Call Position	`GetCallTakers: Station`	Matched on CallTakerUserId. Uses StationBCIName when Station is empty.
Call Taker ID	`CallTakerUserId`
Call Taker Name	`CallTakerName`
Call Source	`HowReported`
Closed At	`CallDate, TimeOpen`	CallDate plus TimeOpen. eForce sends no close time, so this is close to the real time but not exact.
Response Area	`GridCode`	The name comes from CodeLookup/GetGrids. The raw code setting sends the code instead.

Notes

GovWorx field	eForce source	Notes
Note By	`Notes: EnteredBy`
Note Text	`Notes: Text`
Note Time	`Notes: EnteredDate`

Responders and units

GovWorx field	eForce source	Notes
Unit Name	`GetDispatchTimesByCall: Unit`
Dispatched By	`CallTakerUserId`	The call taker on the incident.
Dispatched At	`GetDispatchTimesByCall: DispatchedTime`
Enroute At	`GetUnitDispatchTimes: StatusTime`	The earliest row with status ENROUTE.
Arrived At	`GetUnitDispatchTimes: StatusTime`	The earliest row with status ARRIVED, ARRIVE, ONSCENE or ATSCENE.
Cleared At	`GetDispatchTimesByCall: ClearedTime`

Data Agent Settings

To prepare for this connection, we need the following details. These are settings in the GovWorx Data Agent configuration for this connector. A toggle is an on/off switch in that configuration.

Setting	Type	Explanation
`Host`	Text	API URL (ex: https://Agency.eforcesoftware.net/CADAPI)
`Username`	Text	API username
`Password`	Password	API password
`Open Disposition Values`	Text	Comma separated disposition values that mean an incident is still open. Matching ignores case. Default: open. The Data Agent uses this list only when eForce does not say whether the incident is closed.
`Hours back to look for data (default: 12)`	Text	How far back each run looks for incidents. The Data Agent uploads an incident only after eForce reports it closed.
`Disable Closed-Incident Gate (emergency rollback)`	Toggle	Toggle will upload incidents before eForce reports them closed. Use it only to roll back.
`Map ResponseArea from the raw eForce grid code instead of the grid name`	Toggle	Toggle will send the grid code as Response Area. When off, Response Area is the grid name.
`Hours to hold an incident whose grid code the lookup cannot name; 0 disables the hold, max 24 (default: 2)`	Text	How long the Data Agent holds a closed incident when it cannot find a name for its grid code. After this time, it uploads the incident with no Response Area. Enter 0 to turn off the hold. Default: 2.
`Use earliest CAD note timestamp for Received At`	Toggle	Toggle will use the earliest CAD note time as Call Received Time. Use it when the first note marks the start of the call better than the CAD pickup time. Call Pickup Time does not change. When no note has a time, Call Received Time stays as read from CAD. Default: off. This setting is on every CAD connector.

CAD Connector - eForce