Capabilities

Capabilities	Supported
Connector Capabilities
Read	Yes
Backfill	No
Bidirectional Capabilities
Incident Create	No
Incident Update	No
Narrative Update	No

Overview

We are able to connect to an API provided by Omnigo to pull CAD records.

Standard Data Fields

These are the standard data fields the Data Agent reads from Omnigo Cloud. Omnigo builds the queries. The tables below show each GovWorx field and the name of the field the query returns.

Note: Additional fields are considered enhancement requests.

Incident fields

The incidents query returns these names.

GovWorx field	Omnigo Cloud source	Notes
Incident ID	`SysId`	The Data Agent skips rows without it.
Incident Number	`Number`
Case Number	`CaseNumber`
Incident Type	`IncidentType`
Caller Number	`CallerNumber`
Caller Name	`CallerName`
Agency	`Agency`	Uses the UnitAgency values of the responders query, joined with commas, when empty.
Agency Type	`AgencyType`
Incident Date	`IncidentDate`
Disposition	`Disposition`
Location	`Location`
Location Name	`Business Name`	Also accepts BusinessName.
Priority	`Priority`
Latitude	`Latitude`
Longitude	`Longitude`
Call Position	`CallPosition`
Call Taker ID	`CallTakerId`
Call Taker Name	`CallTakerName`
Call Source	`CallSource`
Call Received Time	`CallReceivedTime`	Uses IncidentDate when empty. The earliest CAD note timestamp setting replaces this with the earliest note time.
Call Pickup Time	`CallPickupTime`
Call Hangup Time	`CallHangupTime`
Closed At	`ClosedAt`
Dispatch Queue At	`DispatchQueueAt`

Notes

The notes query returns these names.

GovWorx field	Omnigo Cloud source	Notes
Note ID	`NoteId`
Note Text	`Note`
Note By	`NoteBy`
Note Time	`NoteAt`

Responders and units

The responders query returns these names. Status and Time on each row set the milestones.

GovWorx field	Omnigo Cloud source	Notes
Personnel ID	`ResponderId`	One responder for each value. The Data Agent skips rows without it.
Unit Name	`UnitName`	From the first row of the responder.
Dispatched By	`DispatchedBy`	From the row that sets Dispatched At.
Dispatched At	`Time`	The earliest row whose Status matches the dispatched status setting.
Enroute At	`Time`	The earliest row whose Status matches the en route status setting.
Arrived At	`Time`	The earliest row whose Status matches the arrived status setting.
Cleared At	`Time`	The earliest row whose Status matches the cleared status setting.

Data Agent Settings

To prepare for this connection, we need the following details. These are settings in the GovWorx Data Agent configuration for this connector. A toggle is an on/off switch in that configuration.

An asterisk (*) denotes a required field.

Setting	Type	Explanation
`Base URL*`	Text	Provided by Omnigo
`Client Secret*`	Password	Provided by Omnigo
`API ID*`	Text	Provided by Omnigo
`Incidents Query ID*`	Text	Provided by Omnigo
`Incidents Request ID*`	Text	Provided by Omnigo
`Notes Query ID*`	Text	Provided by Omnigo
`Notes Request ID*`	Text	Provided by Omnigo
`Responders Query ID*`	Text	Provided by Omnigo
`Responders Request ID*`	Text	Provided by Omnigo
`Number of Previous Hour's Data To Pull (default: 2)`	Text	How far back in time the query looks to pull CAD data
`Unit status code(s) for time dispatched, comma-separated (default "DU")`	Text	Status codes that set the dispatched time. Default: DU.
`Unit status code(s) for time enroute, comma-separated (default "EN")`	Text	Status codes that set the en route time. Default: EN.
`Unit status code(s) for time arrived, comma-separated (default "23")`	Text	Status codes that set the arrived time. Default: 23.
`Unit status code(s) for time cleared, comma-separated (default "8")`	Text	Status codes that set the cleared time. Default: 8.
`Use earliest CAD note timestamp for Received At`	Toggle	Toggle will use the earliest CAD note time as Call Received Time. Use it when the first note marks the start of the call better than the CAD pickup time. Call Pickup Time does not change. When no note has a time, Call Received Time stays as read from CAD. Default: off. This setting is on every CAD connector.

CAD Connector - Omnigo Cloud