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QA Feedback Report Signoff Flows

Trish Griffin avatar
Written by Trish Griffin
Updated over a week ago

What is this?

A signoff flow specifies who signs off on feedback and which of those signatures are required.

Your organization will create Signoff Flows by designating certain

people who will be approving or “signing off” on Feedback Reports. Reference: How to set up a Signoff Flow

There may be several levels of people who will be signing off on each Feedback Report. Some of these various levels will be required to sign off. Some will simply be Each signatory on a level can be marked as required (they must sign off before that sign-off engine will mark that level as complete).

Why am I doing this?

Signoff Flows automate the documentation of the review and acknowledgement Feedback Reports, Training Observations, Task Lists, and Phase Enrollments.

What will I learn?

By the end of this training, you will be able to…

  • Build a Signoff Flow

  • Turn ON (set as default) a Signoff Flow

  • Edit a Signoff Flow

  • Add Levels to a Signoff Flow

Definitions

Feedback Report

  1. Feedback Report with Events with Feedback is authored and completed by an evaluator.

  2. Evaluator Signs Off and submits

  3. Subject reviews Report's comments/summary and feedback on attached events. They can sign-or refute feedback on the report

  4. If Refuted, it is routed back to the evaluator who can review subjects comments and edit and resubmit or not edit and resubmit

Author

  • Writes the Feedback

Evaluator

  • Signs off on Feedback

  • Submits Feedback

Subject

  • Reviews Report's comments/summary and feedback on attached events.

  • They can sign-or return feedback on the report

Signoff Flows

  • The QA signoff allows for an automated signoff workflow by enabling specific users or groups to view, comment, return, and acknowledge feedback reports.

TOR - Training Observation Report

  • Training Observation Report. Also referred to as DOR (Daily Observation Report).

  • Each day a trainee is in training, the trainer must complete a form that tracks the trainee's performance in 'core competency' areas of the trainee's job.

Signatory

  • Some signatories can sign off but are not required to do so.

Returned

  • If Refuted, the Feedback Report is routed back to the evaluator who can review subjects comments and edit and resubmit or not edit and resubmit.

Custom User

Context User

  • Specifying a User/Signatory by role.

  • Examples:

    • Supervisor

    • Agency Chief

    • Training Manager

    • QA Manager

Sender

If someone other than the original author sends the shared draft, that person becomes the Author as well as "Sender". It is always the Sender who is signing off for the sign-off engine.

Pending Request for Me

A quick filter button at the top of the Signature Requests tab list view, enabling one click access to records.

Notification of signoff

Notification is sent where there is…

  • Completion of a signoff flow level is completed (all required sign offs)

  • Completion of all levels – all users at all levels are notified

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