Guidecard Assistant |
The Guidecard assistant:
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Notify Assistant |
The Notify assistant focuses on notifying key personnel during live calls:
For example, if a Notify assistant is created to notify a supervisor of all domestic dispute calls, then each time the application detects a domestic dispute it will email the supervisor
Live call:
Notification to supervisor:
 Supervisors can review the overview of the call and jump right into that call live in Assist
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Evaluation Assistant |
The Evaluation assistant reminds call takers of key points that they are being evaluated on in QA. The evaluation points are detected based on the information that is extracted from the caller during the call.
Evaluation criteria will be checked off once completed
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Reminder Assistant |
The Reminder assistant displays reminders to call takers based on call details such as incident type, presence of weapons, traumatic incidents, etc. Agencies can trigger reminders for anything that they would like to show to call takers during the live calls. 
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