GovWorx

Below is the complete workflow for call-takers: logging into a position, taking a call with ASSIST, and logging out. It is important that each agency establishes a location on monitors…

Step-by-Step: Call Taking

This section covers how to Use Assistants

Using Assistants During a Call

ASSIST detects and fills in answers to Guidecard questions by analyzing the live transcript. During a call, you can correct or enhance those auto-generated answers.

Understanding and Overriding Answers in ASSIST

Overriding a Guidecard During an Active Call

Translate

CAD Comments are AI-generated summaries that can be sent to CAD (requires separate integration).

Using CAD Comments During a Call

Trish Griffin

Live Call Taking

Find answers and get help from Intercom Support and Community Experts

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