Capabilities
Capabilities | Supported |
Connector Capabilities | |
Read | Yes |
Backfill | No |
Bidirectional Capabilities | |
Incident Create | No |
Incident Update | No |
Narrative Update | No |
Customers of this CAD may be able to use bidirectional capabilities through IntelliComm. See Bidirectional CAD Integrations.
Overview
Caliber sends incident data directly to GovWorx over a secure internet connection using the CAD NG Standard XML format. This is a cloud-to-cloud integration. No local Data Agent is needed.
How It Works
Caliber is configured on their end to push outbound XML webhook events to a GovWorx-hosted endpoint unique to your agency. As incidents are created or updated in Caliber, the data flows to GovWorx automatically.
Data received includes:
Incident ID and type
Call time and timestamps
Unit and resource assignments
CAD notes and comments
Location information
Incident Creator Details
<IncidentCreatorUserName>
<IncidentCreatorStation>
Setup Requirements
On the Caliber side:
Caliber administrator configures an outbound webhook pointed to the agency-specific GovWorx URL
The URL includes a tenant path unique to your agency
On the GovWorx side:
GovWorx provisions the receiving endpoint for the agency
A shared authentication secret is configured to verify requests are coming from the correct Caliber instance
Getting Started
Contact your GovWorx Technical Services Specialist to request the Caliber integration
GovWorx provides your agency's unique webhook URL and authentication secret
Your Caliber administrator configures the outbound webhook in Caliber using those details
GovWorx confirms data is flowing and completes the setup
Notes
This is a cloud-to-cloud integration. No local Data Agent is needed.
Protocol: Caliber CAD NG Standard XML (v10.20)
Standard Data Fields
These are the standard data fields GovWorx reads from the Caliber XML. The tables below show each GovWorx field and the source it comes from. Source names are elements of the Incident element. GovWorx accepts the XML on its own or wrapped in a SOAP envelope.
Note: Additional fields are considered enhancement requests.
Incident fields
GovWorx field | Caliber source | Notes |
Incident ID |
| CAD record key. |
Incident Number |
| |
Incident Type |
| |
Agency |
| |
Priority |
| |
Incident Date |
| |
Disposition |
| |
Location |
| |
Latitude |
| |
Longitude |
| |
Response Area |
| |
Closed At |
| |
Call Taker ID |
| |
Call Taker Name |
| |
Call Position |
| |
Caller Name |
| |
Caller Number |
| |
Call Source |
|
Notes
GovWorx field | Caliber source | Notes |
Note Text |
| GovWorx skips a remark with no text. |
Note By |
| |
Note Time |
|
Responders and units
GovWorx field | Caliber source | Notes |
Unit Name |
| |
Personnel ID |
| One responder for each employee on the unit. GovWorx skips an employee with no EmployeeIdNumber. |
Dispatched By |
| The incident creator. |
Dispatched At |
| |
Enroute At |
| |
Arrived At |
| |
Cleared At |
|
Need Help?
If you need assistance, contact the GovWorx Technical Services team or email [email protected].