Capabilities

Capabilities	Supported
Connector Capabilities
Read	Yes
Backfill	No
Bidirectional Capabilities
Incident Create	No
Incident Update	No
Narrative Update	No

Customers of this CAD may be able to use bidirectional capabilities through IntelliComm. See Bidirectional CAD Integrations.

Overview

The Data Agent reads XML files from a local or shared directory.

Standard Data Fields

These are the standard data fields the Data Agent reads from ID Networks XML files. The tables below show each GovWorx field and the source it comes from. Source names are elements of the CADServiceCall element in the XML file. Element paths show the elements the Data Agent follows from CADServiceCall. The Data Agent adds the CAD Time Offset setting to every timestamp.

Note: Additional fields are considered enhancement requests.

Incident fields

GovWorx field	ID Networks XML element	Notes
Incident ID	`CallID`	The Data Agent skips files with no CallID.
Incident Number	`AgencyEventID`
Incident Type	`CallNatureCodeText`	Uses CallEMDCode when CallNatureCodeText is EMS.
Initial Incident Type	`CallInitialNatureCode`
Agency	`CallAgencyCodeText`
Agency Type	`CallClassCode`
Priority	`CallPriorityCodeText`
Incident Date	`CallInitiatedDateTime`	Call Received Time and Call Pickup Time use the same value.
Disposition	`CallDispositionCode`
Location	`ServiceCallResponseLocation / LocationAddress / AddressFullText`
Latitude	`LocationTwoDimensionalGeographicCoordinate / GeographicCoordinateLatitude / LatitudeDegreeValue`
Longitude	`LocationTwoDimensionalGeographicCoordinate / GeographicCoordinateLongitude / LongitudeDegreeValue`
Closed At	`ServiceCallClearedDate / DateTime`
Caller Name	`Person / PersonName / PersonFullName`	Uses the first Person with PersonTypeCode PC.
Caller Number	`Person / PersonAddress / ContactInformation / PersonTelephoneNumberOne / TelephoneNumberFullID`	Uses the same Person as Caller Name.
Call Position	`CallTakerAugmentation / CallTakerLocation`
Call Taker ID	`CallTakerAugmentation / BadgeNo`
Call Source	`ServiceCallMechanismText`
Dispatch Queue At	`CallShippedDateTime`
Response Area	`LocationLocale / LocaleZoneName`

Notes

GovWorx field	ID Networks XML element	Notes
Note ID	`CallNoteID`
Note Text	`CallNoteText`
Note By	`CallNoteUserID`
Note Time	`CallNoteDateTime`

Responders and units

GovWorx field	ID Networks XML element	Notes
Unit Name	`UnitAssignment / UnitNo`
Personnel ID	`UnitPersonnel / Person / PersonnelId`
Dispatched By	`DispatcherAugmentation / BadgeNo`	Uses AssignedReportNumber / CreationAuthor when the call has no DispatcherAugmentation BadgeNo.
Dispatched At	`UnitDispatchedDateTime`
Enroute At	`UnitEnRouteDateTime`
Arrived At	`UnitOnSceneDateTime`
Cleared At	`UnitClearedDateTime`

Data Agent Settings

To prepare for this connection, we need the following details. These are settings in the GovWorx Data Agent configuration for this connector. A toggle is an on/off switch in that configuration.

*: Required

**: Either Integrated Security or (Username and Password) is required.

Setting	Type	Explanation
`UNC Share / Directory*`	Text	Either a local path or a UNC share path. Recognized as a UNC path if it begins with two backslashes ("\\"). The Data Agent reads the .xml files in this directory.
`Use Integrated Security**`	Toggle	Whether to use gMSA or explicit credentials
`Username (when not using integrated security)**`	Text	Provide if using explicit credentials
`Password (when not using integrated security)**`	Password	Provide if using explicit credentials
`Time back to query ([days.]hh:mm)`	Text	Look for files written up to this long ago (default: 01:00, 1 hour). The Data Agent reads the last write time of each file.
`Delete files after successfully uploading their data`	Toggle	Whether to delete each XML file after processing it.
`CAD Time Offset (Hours)`	Number	Hours added to every incident timestamp. Use a positive number if CAD times appear earlier than the call audio. Use a negative number if they appear later. Range: -24 to 24. Default: 0.
`Use earliest CAD note timestamp for Received At`	Toggle	Toggle will use the earliest CAD note time as Call Received Time. Use it when the first note marks the start of the call better than the CAD pickup time. Call Pickup Time does not change. When no note has a time, Call Received Time stays as read from CAD. Default: off. This setting is on every CAD connector.

CAD Connector - ID Networks