GovWorx

Positions represent dispatch workstations.

Configuration: Create Positions

ASSIST is designed to coexist with CAD and call-handling software. Each agency will have their own workflows and ways of using Assist within their existing operations.

Configuration: Customize Screen Layout

ASSIST pulls users from CommsCoach. Admins must assign ASSIST-specific roles that are unrelated to roles set in CommsCoach.

Configuration: Sync Users and Establish Roles

Assistants are AI-powered modules that activate during calls based on configuration and activation policies. Common Assistant types include Guidecard, Notify, Evaluation, and Reminder.

Configuration: Activate Assistants

If your agency is interested in using translation capabilities, your IT lead will need to set up the language line.

Configuration: Translation Line

Step-by-Step: Upload your Guidecards

Trish Griffin

How to Create Positions, Configure Screen Layout, Activate Assistants, Upload Guidecards, Set up Translation Line, and Sync Users and Establish Roles in ASSIST

Configuration

Find answers and get help from Intercom Support and Community Experts

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