What is the SIPY Connector?
The SIPY Connector is a telephony integration option available in your agency's connector configuration settings. It allows CommsCoach to connect to your phone system so call audio can be processed for QA, training, and real-time assistance.
⚠️ Prerequisites: Your agency must have a SIPY-compatible telephony system. Contact your GovWorx implementation team to confirm compatibility before configuring.
Configuring the SIPY Connector
Go to Settings in the left navigation menu
Select Connectors
Click Add Connector or select an existing connector to edit
From the connector type dropdown, select SIPY
Enter the required connection details provided by your telephony administrator
Click Save to apply the configuration
✅ Tip: After saving, use the Test Connection option (if available) to confirm the connector is communicating with your phone system before going live.
Need Help?
If you encounter errors during configuration or are unsure which connection details to use, reach out to your GovWorx support team. We can coordinate with your telephony provider to get the connector set up correctly.