If you're using a domain account for CAD or VLR access, you'll need to reconfigure the logon parameters for the GovWorx Data Agent Windows service. This should be done following the same steps used during the initial setup.
From time to time we will make improvements or fixes to the data agent. To update your agent follow these steps:
Browse to http://localhost:5000 on data agent server
Click Update on Navigation Bar
Install Update
Manual Download
Download the new agent here: https://download.govworx.net/GWDataAgent.exe
Install new Agent you just downloaded
Common Post-Update Issues
Installation failure
Check error code for details
Ensure you're running the executable as an administrator.
Some agencies have a group policy in effect that prevents running executables from the Downloads folder.
Prompted for registration token again after install
Registration screen can always be revisited at the /register slug. Verify “Connectors” is not present on left toolbar
If connectors is present then there is no issue
Verify that the GovWorx Data Agent Windows service is running
Can occur if the data agent was previously running as domain/gMSA account and is no longer running as that account
Restart GovWorx Data Agent Windows service
Click “Test Connectivity” button and run all tests to ensure all endpoints are reachable
Reenter registration token
If reentering the registration token works, then this indicates that the data agent database file was wiped.
Verify that all of the connectors are correct and that the connection details are set
“Oops! Something went wrong”
Resolved by clearing browser cache and reloading data agent web UI
