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Cancel an Enrollment

How to cancel a training phase enrollment for a trainee who was mistakenly enrolled.

Written by Mark Warner

If a trainee was enrolled in a training phase by mistake, you can cancel their enrollment from the Phase management page.

Steps

  1. From the left navigation, click Coaching > Phases.

  2. Click on the Training Phase the trainee was enrolled in.

  3. Find the trainee in the enrollment list.

  4. Click the red circle-off (Cancel) icon on their enrollment row.

  5. In the confirmation dialog, click Yes, Cancel Enrollment.

The enrollment status changes to Canceled, and any associated task lists are marked as Abandoned.

Important: The cancel icon only appears from Coaching > Phases. It is not available from the Home > Training dashboard.

Permissions

You must have the Cancel Enrollment or Manage Phases permission for the cancel icon to appear on the row. If you have these permissions but still don't see the icon, confirm you are navigating through Coaching > Phases — not the Home > Training tab.

Reversing a Cancellation

This action is reversible. Click the Play button on the trainee's row to resume the enrollment. It returns to In Progress and reactivates their task lists.

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